Frequently Asked Questions
The things customers of Pacific Aquarium & Plant Inc. ask most often. If your question is not here, call +1 212-995-5895 or email [email protected].
Yes. What we list is sold for tank use and is inert in water. Rinse before placing, and never use soap.
One to two business days to pack, then two to five business days across the United States.
Flat $3.95 per order, and free once the basket reaches $29.00.
Email [email protected] with a photograph in the first week. Resin and ceramic occasionally lose a corner in transit and we replace it.
No — once it has been in water it cannot be resold. Dry, unused items can go back within 30 days.
Checkout currently takes Card, WeChat Pay, Express Checkout, Klarna, Afterpay and Cash on Delivery.
Pacific Aquarium & Plant Inc. is at 46 Delancey St, New York, NY 10002. Opening hours are Mon–Sun: 10:00 AM–6:00 PM.
Payment is handled by the payment provider, not stored on this site, and the whole site runs over an encrypted connection. See the Payment Policy.
Still stuck?
Not here? Telephone us while the shop is open. Give us one business day on email; urgent matters are better by phone. Contact details are here.