Refund and Returns Policy
Anything you want to send back should be raised inside 30 days of delivery.
How to return something
Send [email protected] your order number and the item concerned.
The return address and requirements come by email.
Repack carefully so the item survives the journey back.
Once inspected, the refund is processed to the original payment method within five to seven business days.
Condition
The condition test is simple — could we sell it to the next customer as new?
Used personal items are excluded — not to make returns difficult, but because reselling them would be wrong.
Who pays for the return
We refund the outbound and return shipping where the item was faulty, damaged or wrongly sent.
| Situation | Return postage | What you get back |
|---|---|---|
| Changed your mind | Paid by you | The price of the item |
| Arrived damaged | Paid by us | Full refund or replacement |
| Faulty on arrival | Paid by us | Full refund or replacement |
| We sent the wrong thing | Paid by us | Full refund including shipping |
Warranty
Manufacturer warranty terms are supplied with the product and are enforced against the manufacturer. Pacific Aquarium & Plant Inc. offers no store warranty beyond the obligations described on this page.
Related: Cancellation Policy · Shipping Policy